48 business hours
Schedule changes, skips and cancellations need 2 full business days notice. Here is exactly how that works, day by day.
In the event that you reschedule, skip, add or cancel your service, we need 2 business days to fill our cleaners' schedules. This is how we keep such amazing cleaners, by keeping their schedules nice and full so they can earn a living.
| Your appointment | Business days we need | Tell us by |
|---|---|---|
| Monday | Friday and Thursday | Wednesday, 8 AM to 5 PM |
| Tuesday | Monday and Friday | Thursday, 8 AM to 5 PM |
| Wednesday | Tuesday and Monday | Friday, 8 AM to 5 PM |
| Thursday | Wednesday and Tuesday | Monday, 8 AM to 5 PM |
| Friday | Thursday and Wednesday | Tuesday, 8 AM to 5 PM |
Any cancellation or reschedule requests outside of 2 business days will incur a service charge equal to 50% of the scheduled service to the card on file, which goes directly to pay our cleaners for the hours we blocked off on their schedule.
Trust me, this is my least favorite policy, but this is how we keep excellent employees who are reliable, show up on time, do an amazing job, and build their career with us. Thank you for your understanding and support of your cleaners.
Email [email protected] or text (412) 634-8546 during business hours, 8 AM to 5 PM. Texts to (412) 634-8546 reach the office directly, so send yours there rather than to an automated reminder.
The full terms are set out in our Service Agreement.
Ready when you are
All supplies included, a 68-point checklist every visit, and a 24-hour re-clean guarantee.